FAQ
Inches? Centermeters? What size will my print be?
We list sizes in both centimetres (cm) and inches (in). The measurement system depends on where your order is produced:
- US & Australia: inches
- UK & EU: cm
Example: An 18x24 print produced in the USA will measure 18x24 inches. The same product produced in the UK will measure 45x60 cm. In practice, the difference is only a few millimetres.
This system ensures prints fit standard frames available locally.
I’m an artist, how can we work together?
We love discovering new artists to feature in our collection. If you’d like to collaborate, simply send us an email at hello@alasticart.com with:
- A short introduction to yourself
- Examples of your artwork
- Any links to your website or social media (if you have them — no stress if you’re just starting out)
We review all submissions and, if it’s a good fit, we’ll get in touch about listing your art on our site. Every artist receives a commission for each print sold.
Do you accept returns?
Yes — we want you to love your art.
- Damaged or defective: If your order arrives damaged, email us photos of the print + packaging within 7 days of delivery. We’ll replace it free of charge. If a replacement isn’t possible, we’ll refund you.
- Change of mind: You can return your order within 14 days of delivery. Return shipping costs are covered by you, and the artwork must be in its original condition and packaging.
Full details: see our Refund Policy
When will I get my order?
Every piece is made to order.
Most pieces are printed and shipped within 48 hours
Delivery times after fulfilment:
- United States: 2–5 working days
- Europe: 2–5 working days
- United Kingdom: 2–4 working days
- Australia: 3–6 working days
- Rest of World (including Canada): 5–12 working days
(Times are estimates and may vary during peak periods or due to customs.)
Do you provide tracking?
Where available, we’ll send you a tracking link once your order ships. Some deliveries may not include full tracking, depending on the courier and destination.
Why did my order arrive in more than one package?
Each piece in your order is crafted with care. Unframed prints and framed artworks need to be packaged differently to keep them safe in transit, so they often travel in separate boxes. To avoid keeping you waiting, we ship each piece as soon as it’s ready rather than holding everything back.
Here’s what you can expect:
- You may receive separate shipping emails, each with its own tracking number.
- Your unframed prints and framed artworks may arrive on different days, but everything will reach you safely.
Will I have to pay customs or import fees?
Most likely not if you live in the same region as one of our printers.
We work with local printing partners in the UK, EU, USA, and Australia. That means your order will be printed as close to you as possible, so it ships domestically or regionally — no surprise duties.
If you live outside those regions, local customs or taxes may apply.
My country isn’t showing at checkout - can I still order?
We are in the process of rolling out more shipping locations. If we currently don't support automated shipping to your country please reach out to us at hello@alasticart.com and we may be able to make a custom shipment for you. Just let us know the address you would like to ship to and we will review shipping options and get back to you.
What paper do you use?
We print on museum-quality, FSC-certified fine art paper (200gsm) using Giclée printing. The smooth matte finish has a velvety feel that brings out deep, rich colours without glare.
This combination of archival inks and acid-free paper means your print is made to last a lifetime — the same standard trusted by galleries and collectors.
What materials are used in your frames?
Our frames are solid wood with a clean, timeless finish. They’re fitted with crystal-clear acrylic glazing — lighter and safer than glass, but just as sharp.
Learn more about our frame options here.
Can I gift your prints?
Yes. Prints are shipped without invoices or pricing paperwork in the box — so you can send them straight to someone else as a gift.
(You’ll receive your order confirmation and receipt by email).
Do you offer limited editions?
Not yet — but we’re working on it. We’re exploring small-batch, limited runs for collectors who want something extra special. Stay tuned.
How sustainable is your product
We print on demand — nothing is made until you order, which means no overproduction and no landfill waste.
Our partners use:
- FSC-certified papers (from responsibly managed forests)
- Vegan-friendly inks (no animal products involved)
- A distributed print network so your order is produced close to you, cutting shipping distances and emissions.
Our founder is also vegetarian if that means anything ;)
Can I cancel or change my order after purchase?
We work with print partners who often begin production very soon after an order is placed. Because of this, in most cases it’s not possible to cancel once your order has been confirmed.
If you need to request a cancellation, email us at hello@alasticart.com as quickly as possible and we’ll do our best to help — but please note we can’t guarantee it.
What if my order doesn’t arrive?
First, check your tracking link (if available) and your local courier. If it still looks stuck, email us at hello@alasticart.com with your order number, and we’ll help sort it out.